FAQ Cryptobroker official Bitcoin exchange service
How to make an online exchange?
All exchanges in our service are carried out by creating an application on the site.
Do you work at weekends and on public holidays?
Yes, our service is available 24 hours a day and 365 days a year. We work to offer you an opportunity to exchange Bitcoins for rubles or other currency any time you want to.
Do I have to register for an exchange?
You can buy, sell, or exchange Bitcoins without registering. But if you register your profile, you will get access to additional features, such as earnings on our affiliate program. You can find a detailed description of our affiliate program here:
What fees do you charge for the exchange?
The fees vary depending on the exchange type. The final amount you get will be specified in the application registration process. It includes all components, including payment system fees.
Can I send money directly through my wallet?
No, it is impossible. All transactions are made only through the application form on the website, and direct payments are returned after deduction of the fee.
Is it possible to exchange the amount exceeding the reserve for the chosen type?
Yes, you can write to our online chat and request the required reserve amount. Our managers will add the reserve for the chosen type within a few minutes.
Is it possible to cancel the exchange?
Yes, you can cancel it at a stage when the transaction is not completed yet. Please note that in this case you will get the refund after deduction of the payment system fee.
What are the minimum and maximum exchange amounts?
The minimum and maximum amounts are specified in the application form and vary depending on the exchange type.
What are the exchange terms?
The terms depend primarily on the exchange type; on the average, the transaction lasts from 5 to 15 minutes. In no more than 5% of cases, there may be insignificant delays due to the merchant's fault.
What notifications on execution of my application will I receive?
You will get notification on successful completion of your transaction on our website, a receipt sent to your e-mail and, of course, replenishment of account of the payment system you have chosen.
Where can I find help concerning exchange execution?
If you have any questions concerning technical issues, please contact our online chat or use the contact details specified in the Contacts section:
· Our phone: +7 962 902-60-50
· Our e-mail: [email protected]
· Telegram: @CBRO_community
In your message, please specify the exchange time and date, application number, and amount. If you have accidentally closed your browser, please follow the link sent to your e-mail.